User Terms and Conditions

These Terms and Conditions set out the rules that apply when you use the Scratch2Cash site, apps and related services. They explain our relationship with you as users, your obligations while using the platform and the way we operate accounts, payments and promotions. We ask you to read these terms carefully before registering or placing any wagers; by using the service you agree to be bound by them.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that takes place while you are logged in. Do not share your password or permit unauthorised access. We may require you to verify your identity using documentation and other checks before allowing withdrawals or other account activity. If you suspect unauthorised use, contact support immediately using the in-app help options.

Verification and limits

We will carry out checks to confirm identity, age and payment details. Until verification is completed, withdrawals may be restricted and certain features may be unavailable. We reserve the right to set deposit, wagering and withdrawal limits on accounts for operational, regulatory or risk-management reasons.

Eligibility requirements

To use our services you must be at least 18 years old, resident in a jurisdiction where access to the platform is permitted and legally able to gamble. You may only hold one account and must provide accurate personal information when registering. Accounts found to be in breach of eligibility rules will be suspended and any funds subject to review.

Acceptable platform use

Use of the platform must be lawful and in line with these terms. Prohibited activity includes fraud, money laundering, the use of stolen payment methods, abuse of promotions, and attempts to manipulate games or outcomes. We may suspend or close accounts and retain funds where we reasonably suspect prohibited activity.

General bonus and promotion rules

Promotions are subject to specific terms in addition to these general terms. Eligibility, wagering requirements, minimum deposits and time limits for any bonus offer will be set out in the promotion terms. We may refuse or withdraw offers where we suspect abuse, bonus circumvention or where a promotion has been mistakenly advertised. For clarity, the Scratch 2 Cash welcome offers and ongoing promotions are governed by their individual terms.

Deposits and withdrawals

Payments must be made using accepted methods and in the currency displayed. Minimum deposit and withdrawal amounts, processing times and any fees will be shown in the payments area. We may require documentation to validate payment sources before processing withdrawals. We will process valid withdrawal requests in line with our operational procedures, but settlement times depend on the chosen payment method.

Dispute resolution

If you have a complaint, please contact our support team so we can investigate. We aim to resolve disputes quickly and fairly. If we cannot agree a resolution, we will provide details of internal escalation steps. Further external dispute escalation options may be available depending on your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. When changes are material we will notify you by posting a notice on the site or via your registered contact method. Continued use of the platform after an update constitutes acceptance of the revised terms. Please check this page regularly for the most current version.