Get in Touch With Our Team
Need a hand with your account, technical concerns, or general feedback? The Scratch2Cash support team is on hand to help with registration, deposits, withdrawals and game queries. If you prefer, the Scratch 2 Cash team can assist with verification or loyalty questions. Contact us via email, phone or our help centre and we’ll aim to respond promptly and get you back to play as quickly as possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 1823 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email replies are usually answered within 24 hours, while phone support deals with urgent account or payment issues during working hours. For verification, have ID and proof of address ready. For affiliates and payments queries, use the dedicated addresses in the table for a faster response.
Email Support
Email is the preferred method for detailed requests, account-related issues or when you need to submit documents. Please include a clear subject line, your full name and up-to-date contact details to avoid delays. For account queries use [email protected] and attach any relevant files so we can review and respond as quickly as possible.
Send Us a Message
Response Time
Our support team aims to respond to enquiries promptly. Most questions are answered within one business day, and simple requests are often resolved the same day. Complex cases such as account verification or payment investigations can take longer, depending on the issue and any third-party checks. We’ll keep you updated while we work on your case.
Feedback
We value your feedback. If you have suggestions, ideas or issues, please share them, we read every message and use it to improve the site, games and features. Tell us what works, what doesn't and any improvements you'd like to see. Your input helps shape future updates and makes the experience better for everyone.