Responsible Gambling Policy

At Scratch2Cash we take player safety seriously and are committed to helping everyone play in a safe, controlled way. This page explains the tools and support available to help you manage play, recognise risky behaviour and get professional help if needed. We encourage practical steps that keep gambling enjoyable and within your control.

Player protection principles

We promote safer gambling by encouraging responsible play, offering clear controls and providing access to support. Our approach focuses on prevention, early intervention and easy access to tools that let you set your own limits. We respect your choices and will act on requests to restrict or close accounts promptly.

Activity-control tools

You can use a range of controls to manage activity on your account. These include:

• Deposit limits - set daily, weekly or monthly limits to control how much you add to your account.
• Loss limits - cap the amount you can lose over a chosen period.
• Session and time limits - set maximum session lengths or daily play time.
• Reality checks - regular reminders showing time played and session details.
• Account breaks - short pauses you can apply to lock play for a set number of days.

Deposit and loss limits

You are able to set deposit and loss limits at any time from your account settings. Limits can be adjusted down immediately. Increasing limits may be subject to a cooling-off period to ensure changes are considered. If you need help setting or changing limits, contact our support team.

Time limits and account breaks

Time limits and account breaks help you control how long you play. Use session limits or regular reality checks to avoid extended play. If you feel you need distance, an account break is a useful short-term measure to pause activity and reassess your play.

Self-exclusion

If you feel you need to stop playing for an extended period, self-exclusion is available. Self-exclusion can be temporary or permanent and will block access to your account. You can request self-exclusion through your account settings or by contacting our support team. For UK players, you may also consider registering with national schemes such as GAMSTOP.

Signs of problematic behaviour

Look out for signs such as chasing losses, playing for longer than intended, borrowing money to play or neglecting other responsibilities. If you or someone you know shows these signs, take action early by using limits, taking breaks or seeking support.

Tips for maintaining control

Set clear deposit and time limits, only gamble with money you can afford to lose, avoid gambling when upset or impaired and keep a record of spend and time. Share your limits with a trusted friend or family member for added accountability.

Professional help and support organisations

If you need extra support, speak to a trained adviser. UK organisations offering confidential support include GamCare, BeGambleAware and GAMSTOP. For immediate help, contact your local support services or a healthcare professional. If you use Scratch 2 Cash and want assistance with account restrictions, contact our support team and we will point you to appropriate resources.