Player Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use our services. At Scratch2Cash we respect your privacy and aim to keep your account and activity data secure. This page sets out the types of data we handle, how we use it, and the choices you have about your information.
Types of data we collect
We collect information you provide directly and technical data generated as you use our services. Data categories include personal details, transactional records and device information.
Personal data
Personal data covers items you give us when registering or verifying your account, such as your name, date of birth, contact details, address and identity documents where verification is required. We may also store communication records if you contact our support team.
Technical data
Technical data includes IP address, device identifiers, browser type, operating system, language settings and activity logs. We use this to maintain service performance, detect fraud and troubleshoot issues.
Transactional data
Transactional data covers deposits, withdrawals, game activity, bonuses credited, bet history and payment method details. We record this information to process transactions, respond to disputes and meet our internal record-keeping obligations.
How we use your information
We use personal and technical data to operate your account, process payments, perform identity checks, prevent fraud, improve our services and respond to support requests. Transactional data is used for accounting, customer service and to enforce our terms and conditions.
Data protection practices
We implement industry-standard security measures to protect data in storage and transit, including encryption and access controls. Access to personal data is limited to authorised staff and third parties who need the information to provide services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, analyse site usage and personalise content. You can manage cookie settings through your browser, but restricting cookies may affect site functionality. For detailed cookie control, visit our cookie settings in your account.
User rights
You have rights to access the personal data we hold about you, request correction of inaccurate information and request deletion where applicable. You may also object to or restrict certain processing and request a copy of your data in a commonly used format.
Access, correction and deletion
To exercise your rights, contact our privacy team. We will verify your identity before fulfilling requests and respond in line with applicable data protection rules. In some cases we may retain limited records where required for legal or regulatory reasons.
Information sharing and third parties
We may share data with payment processors, identity and fraud prevention providers, analytics companies and other service providers that support our operations. We only share the minimum data necessary and require third parties to protect information in line with our standards.
Privacy policy updates
We may update this policy to reflect changes in our practices. When material changes occur we will notify you through the site or your registered contact details. If you have questions about our privacy practices or the way Scratch 2 Cash handles your information, contact [email protected].